Delivery Information
Shipping
Due to the bank holiday and SUSU closure days, any orders made between Thursday 21 to Tuesday 26 August will be dispatched on Wednesday 27 August.
On all other days, we strive to dispatch all orders the next working day after purchase. Please note that our couriers do not operate on public holidays, which may affect the delivery timelines for orders placed during these periods.
In the case of UK deliveries, tracking numbers are not provided and we recommend allowing 3 to 5 working days for your delivery to reach you after receiving your dispatch email.
If your parcel is undelivered, please advise us of this within 30 calendar days.
If you have any questions concerning delivery of your order, please contact our Locker Team on TheLocker@soton.ac.uk.
We do not offer delivery outside the UK.
Collect in store
We also offer a Collect In Store service - just select 'Pick Up' at checkout. You will receive confirmation by email that your order has been processed and is ready to pick up.
If you choose this option, we will keep your order in store for 14 days from the date it is ready for collection. If the order is not collected within 14 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.